This hotel is a huge LET DOWN! Customer service is horrible, experience with any packages they off is difficult, not concerned with customers coming back, they honestly just say, β give us your money because our place is visually appealing.β Please do not fall for the beautiful structures or the fact that itβs a casino in the hotel. The operator does not connect to the front desk or anyone in the hotel so guests are forced to make the trip to ask hotel staff any questions, in person. If traveling with younger kids, keep in mind that they could and probably will be awakened by large groups of inconsiderate party goers on a Friday or Saturday night. We even saw the box from an air mattress sitting next to the trash near the elevator. They were extremely loud and could easily be heard from the hallway throughout the early AM hours. On the weekend, we noticed many large groups young people. Weekend rates (Friday & Saturday) are on the higher side per night and seem to range between $500 - $1000. For those looking to book, do it earlier as opposed to later for the absolute best rates. There are no kids club programs or child care offered, so plan accordingly. ![]() For families with young kids, the pools are the primary amenity. There is no shortage of activities for adults. ![]() Guests could easily spend 4 or 5 days here and still have much to do and see. We stayed at the Hard Rock from Saturday to Tuesday.
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